Question 1

Do I need an appointment to visit?

Accepted Answer

No appointment is needed. Feel free to stop by during our office hours to tour the facility, ask questions, or sign up for a unit.

Question 2

Are the storage units climate-controlled?

Accepted Answer

We offer climate-controlled storage and non-climate-controlled drive-up units. Drive-up units are not climate-controlled. Contact our team to choose the right type for your belongings.

Question 3

How do I reserve a storage unit?

Accepted Answer

You can reserve a unit online through our reservation system. Click the 'Reserve a Unit' button on any page to get started. You can also call us during office hours and we'll help you through the process.

Question 4

How do I pay my bill or manage my account?

Accepted Answer

You can manage your account and pay your bill online through our account portal. Click the 'Account' button in the navigation to access your account.

Question 5

What security features do you have?

Accepted Answer

We have 24-hour video surveillance covering all areas of the facility. Each tenant also receives a personal access code for secure entry. The facility is well-lit with safety lighting throughout.

Question 6

What are your office hours?

Accepted Answer

Our office is open Monday through Friday from 8:30am to 4:30pm, and Saturday from 9:00am to 2:00pm. We are closed on Sunday.

Question 7

Where are you located?

Accepted Answer

We're located at 155 Scott Swamp Road, Farmington, CT 06032. We're easily accessible from Route 6 and New Britain Avenue, and we're near the Farmington Valley Rail Trail.

Question 8

What storage unit sizes do you offer?

Accepted Answer

We offer lockers and storage units in several sizes, including 5×5, 5×10, 10×10 and 10×20. Climate-controlled storage and non-climate-controlled drive-up units are separate categories. See our Units page for current options or call for help choosing.

Question 9

Can someone help me choose the right size unit?

Accepted Answer

Absolutely! Call us at 860.777.4001 during office hours and we'll help you determine the best size for your storage needs.

Question 10

Is tenant parking available?

Accepted Answer

Yes, we offer convenient parking for our tenants. It's great for loading and unloading, and our location near the Farmington Valley Rail Trail makes it a convenient spot for outdoor activities.

The things people ask before they rent.

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