Privacy Policy

This privacy policy (the “Policy”) describes how Prime Group Holdings, LLC and its affiliates (“Prime Group”) collects and uses your
information. Privacy of our customers is very important to us and we want you to know how your information will be handled. This
Policy applies to data you provide us when you access or use the Site and use or purchase Prime Group Products and Services, which
includes becoming a tenant of one of our storage facilities. Prime Group may modify this Policy from time to time effective upon its
posting. It is important that you review the Policy often.

Collection of Non-Personal Information

We may collect non-personally identifiable information regarding your visit to the Site and use of Prime Group Products and Services.
We may utilize third party software to collect this information and reserve the right to change our data collection methods, providers
and/or software, at any time in our sole discretion. If you do not want non-personally identifiable information collected, it may be
possible for you to adjust settings on the electronic equipment you use to access the Site and Prime Group Products and Services
(e.g., a stationary or mobile computer, phone or tablet) (your “Device”). However, we cannot guarantee that such settings may be
changed or will be effective and you assume all risks associated with your access to the Site and Prime Group Products and Services.

Collection of Personal Information

We also collect Personal Information about you. By “Personal Information”, we mean information that can be used to identify a
specific individual.

Personal Information may include device identifiers, IP addresses, or “cookies” (“Cookie Data”). This type of information, if collected, is
collected through our “Tracking Technologies” described below.

Other Personal Information is what you provide to us when registering for a service or purchasing a product, such as your contact
information, credit card data, driver’s license data and other information by which you can be identified.

By using the Site and Prime Group Products and Services and providing any information to us, you are acknowledging that not all
portions of the Site are secure and that data transmissions via email, uploaded through a network or on the Site carry an inherent
risk. We will not intentionally disclose your Personal Information, but we cannot control and will not be liable for interference by
third-parties or misconduct by third parties. You agree not to provide any information through the Site and Prime Group Products
and Services or email that would cause you damage or irreparable harm if it were disclosed in error or through unlawful third party

How We Use Personal Information

We will use your Personal Information to enable us to provide the service or product indicated when you provided the information,
such as responding to your inquiries about Prime Group Products or Services, renting a storage unit, and managing your account.
We may use your Personal Information to identify you when you visit our Site and Prime Group Products and Services, to improve the
operation and usefulness of our Site and Prime Group Products and Services, to enable us to improve our services and products, and
comply with applicable laws and law enforcement. If you have consented, we will use your Personal Information to provide you with
news about products or services we are offering, updates about storage locations or employment opportunities.

You may request that we remove your Personal Information or cease receiving communications from us by responding to the
opt-out information provided on our Site, or in our emails, or by contacting us using the contact information provided below.

How We Protect Personal Information

Personal information collected via the Site and Prime Group Products and Services, or through other Members, may be stored and
processed in the United States and/or any other country in which we maintain facilities, and by using the Site and Prime Group
Products and Services and providing information to Members, you consent to any such storage, processing and transfer of
information into and out of your country, state, and/or territory.

Generally accepted standards are used to protect the Personal Information submitted to us, both during transmission and once we
receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we
cannot guarantee its absolute security and cannot be liable for security breaches.

We will disclose your information to third party vendors solely for the purpose of facilitating providing our goods and services to you
(such as processing payments and managing our business needs and the Site).

Tracking Technologies

We use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the Site and Prime Group Products and
Services, track users’ movements around the Site and Prime Group Products and Services, and to gather demographic information
about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual
and aggregated basis.

In addition to the other uses of Personal Information described herein, we may use cookie data to remember users’ settings (e.g.,
language preference), and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies,
you may still use our Site and Prime Group Products and Services, but your ability to use some features or areas of our Site and Prime
Group Products and Services may be limited.

Data Retention

You may request that we delete your Personal Information and after such request, we will retain and use your Personal Information
only as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We may disclose your information: (1) if we determine a violation of the Terms has occurred; (2) if we believe such disclosure is
necessary to identify or bring legal action regarding or prevent injury or interference with our rights or the rights of another user of
the Site and Prime Group Products and Services; (3) to respond to legal process or as otherwise required by law; and (4) to assist us in
fraud protection or investigation.

You understand that information received from you may be used by us for any or all of the reasons described herein.


Children’s Privacy

We do not knowingly collect or solicit personal information from minors and you represent and warrant that you are not providing
any information about a minor.

Contact Details

Prime Group Holdings, LLC
85 Railroad Place
Saratoga Springs, NY 12866
Phone: 518-615-0552

Directions / Map

  • Farmington Storage

    We are conveniently located adjacent to the Farmington Canal Heritage Trail and Thomaston Saving Bank, at the corner of Route 6  and New Britain Avenue in Farmington, CT.


    155 Scott Swamp Road, Farmington, Connecticut 06032, United States

  • Office Hours

    Store/Office Hours:
    Mon-Fri : 8.30 AM – 4.30 PM
    Sat : 9.00 AM – 4.00 PM
    Sun : Closed

    Gate Hours:
    6 AM – 10 PM 7 Days a Week

  • Contact Us

    Please contact us for availability (860) 777.4001 or email us at

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